Quickchat

A WhatsApp support chatbot built on Quickchat can answer from a shop's knowledge, check an order's status and hand a conversation to a person. Quickchat published a walkthrough that builds one for a fictional shop, Harbor Lane Bikes. Customers can use text, voice notes or photos, and the conversation stays in WhatsApp.

In the example, a customer asks about Saturday opening hours, checks order HL-1042, asks about servicing by voice, then sends a damage photo.…

Quickchat has a tutorial for connecting your help-center knowledge to Claude without writing code. Quickchat hosts the MCP server, the connection that lets Claude ask your Agent questions.

You create an Agent, add your knowledge, test its answers, then enable MCP and add its URL as a custom connector in Claude. The walkthrough includes editable prompts and test files, rather than a one-click import.

You need a Claude account and a Quickchat Agent you can configure.…

Quickchat's migration guide covers moving a custom GPT before its December 11, 2026 retirement. FedRAMP and qualifying Enterprise workspaces with approved deferrals have until February 11, 2027.

You can move to a ChatGPT plugin or use the Quickchat AI plugin to build a Quickchat Agent for a website, public link, or other channels. Save the GPT's instructions, original knowledge files, action definitions, and example answers for testing. Remove keys and tokens from the material you attach.…

Quickchat's human handoff tutorial walks through escalation rules, support hours and delivering a person's reply in the customer's chat.

Quickchat reports that staffed handoff and reply delivery passed in its local build. Two extended checks failed: handback returned to the human queue after one AI reply, and the outside-hours response promised a later reply without creating a handoff. The recipe doesn't create a refund, callback or after-hours ticket.…

Quickchat has a walkthrough for testing access to a private Agent through MCP. It checks who is calling and whether that account may use the Agent, including allowed, unauthorized, anonymous and revoked-access requests.

The exercise isolates access to the hosted Agent with tools and handoff turned off. Quickchat reports local tests using real OAuth exchanges and MCP Inspector; those results apply to the tested configuration.

MCP is included on Free.…

Quickchat's benchmark found that Claude Code's multi-agent review matched slightly more serious issues than a single agent, at a much higher recorded cost.

Across 20 pull requests on Sonnet 5.5, max matched 23 of 27 serious answer-key issues, versus 21 for high. Finished max reviews averaged 56 minutes and $20.95, versus 40 seconds and $0.11 for high. Both matched 47 of 65 total answer-key issues. Quickchat says the serious-issue gap is about the scoring noise.…

Quickchat has a guide to building a WhatsApp booking assistant that answers service questions, checks live Calendly availability and creates the chosen appointment.

The worked example uses a fictional bicycle workshop. It covers adding business knowledge, setting up the Calendly event, connecting tools and testing in AI Preview before WhatsApp. The recipe keeps default tool activation off and enables appointment creation for the booking test; cancellation is outside its scope.…

Quickchat has a tutorial for building a Discord FAQ and feedback bot that answers from your docs and records requests in Google Sheets, with no bot service to write or host.

The setup separates product questions, explicit feature requests, documentation gaps and requests for a person. Questions get answers without creating feedback rows; requests and gaps go into separate tabs; Human Handoff flags conversations for a person.…

Quickchat reports that ChatGPT sent a message from its website into Quickchat Inbox. The team replied, and ChatGPT used the answer to help its user.

In the test, ChatGPT was given a task about Quickchat's website importer. It found a live test in the docs, asked for a check and used the result.

Quickchat is testing ways to give agents a reason to contact a website, such as verifying a setup or checking compatibility, with those conversations arriving in one Inbox.

Original source

Quickchat has a guide to testing an AI support agent with a repeatable batch of messages and a written scoring rubric. It includes a copyable starter set and rubric.

Start with 30 to 50 visitor messages covering answerable questions, missing information, policy boundaries, injection attempts, messy input, handoffs and other languages. Write criteria around observable behaviour, such as asking for an order number.

The guide walks through running the set in Quickchat's Simulation Testing.…