Return window overrides now available
By Steven Van ·
Overrides can set a different return period for chosen collections, products or variants, and the shortest matching window wins.
Shopify merchants can now give specific collections, products or variants their own return window, set by market. The change is described in Shopify's return rules documentation. An override can be longer or shorter than the default. For example, a store with a 90-day default can give a "Holiday 2026" collection a 14-day window.
The rules for which window applies:
- An item that matches an override uses that override's window instead of the default or market-specific window.
- If an item matches more than one override, the shortest window applies.
- Final sale items still can't be returned or cancelled, even if they match an override.
- Items that aren't final sale and match no override use the market-specific window. Without market-specific rules, the default window applies.
Overrides are added under Settings > Policies > Return and cancellation rules, using + Return window override. Each one takes a number of days and a set of collections, products or variants. Changes to return rules apply only to future orders.
