Keep your integrations in sync with translated replies
By Steven Van ·
Until now, when Intercom translated a teammate's reply, your integration had no way to know — it had to poll the API to catch up.
Intercom announced Keep your integrations in sync with translated replies on September 2, 2026.
What changed
Until now, when Intercom translated a teammate's reply, your integration had no way to know — it had to poll the API to catch up. Two new webhook topics now fire as soon as a translation is saved, delivering the translated text for every language alongside the original: conversation.admin.replied.translated ticket.admin.replied.translated To use them, subscribe under Settings → Integrations → Webhooks and set your app to the Preview API version. One thing to note: replies sent from the Inbox always trigger these topics. Replies created through the REST API only trigger them when the full body is wrapped in HTML block elements. View API Documentation Inbox New
