Flexible Snooze Options
By Steven Van ·
Admins can build snooze option lists per team in the Inbox, and teams without a list of their own fall back to the default.
Intercom admins can now define their own snooze options, such as "In 2 hours" or "Friday at 5pm", instead of relying on a fixed set. Intercom lists the change as a new Inbox feature.
Lists and team assignment
Admins can group the custom options into lists and choose which teams use each list. This lets different teams see different snooze choices.
What teammates see
Teammates see the snooze options for the conversation's assigned team. If that team has no list of its own, they see the default list.
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