Build the metric you need, across your full history
By Steven Van ·
Reports now supports custom metrics built by filtering or dividing built-in ones, available on contracted Intercom plans.
Intercom now lets teams build their own metrics in Reports, for numbers that aren't in the built-in set, like a closure rate for email only or a reopen rate on a single tag. A custom metric can apply filters to a built-in metric, or divide one metric by another with different filters on each side. Intercom calculates the metric when a chart loads, so it covers a workspace's full history from the day it's created.
Custom metrics appear in the metric picker of every chart in the workspace. To build one, open Reports, then Custom metrics. The feature is available on contracted plans.
Intercom
Customer messaging platform — live chat, helpdesk, product tours, and AI-powered support in one place.
View Intercom →