Apply a macro when creating a ticket
By Steven Van ·
Intercom's New Inbox lets teammates pick a macro on the ticket-creation screen, so the message and follow-up actions land in one step.
Applying a macro to a ticket used to take three steps: create it, reopen it, then apply the macro. In Intercom's New Inbox, the ticket-creation screen now includes the full composer, with Reply and Note panes and macro support. Picking a saved macro (or typing its shortcut) drops its message into the ticket and stages any follow-up actions, like assigning or closing. Hitting Create ticket posts the message as the first reply or note and runs those actions automatically.
See the full changelog entry for details.
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