Chat SDK adds Novu support
By Steven Van ·
A new adapter routes Chat SDK agents to Slack, Teams, WhatsApp, Telegram and email while Novu manages OAuth, identity and delivery.
Vercel's Chat SDK now supports Novu through a new adapter, @novu/chat-sdk-adapter. One handler set puts an agent on Slack, Microsoft Teams, WhatsApp, Telegram and email.
Novu handles credentials, identity and delivery, so OAuth and tokens stay outside the app and each channel maps to one user, meaning the agent always knows who it's talking to. Proactive notifications and replies are handled in the same loop, whichever channel the customer used.
A single CLI command, npx novu connect --runtime chat-sdk, connects a real channel: it signs the developer in, creates a bridge agent, sets up the chosen channel (Slack, for example) and adds the credentials to the project. See the Novu changelog for setup steps.