TheraPlatform Reviews: What Therapists Actually Say
By Steven Van ·
Oasys, which sells a rival EHR, summarizes TheraPlatform's ratings, pricing and fit, and says the virtual share of sessions decides it.
TheraPlatform reviews divide on one question: how much care a practice delivers over video. In a post on the Oasys Health blog, a review roundup of TheraPlatform, the vendor says mostly virtual practices rate it highly because its session tooling was built for telehealth. Mostly in-person practices tend to pay for depth they rarely open. Oasys makes a competing EHR and says the closing section of the post is an advertisement.
Ratings and pricing
TheraPlatform holds 4.4 out of 5 on Capterra across 79 reviews, with 4.4 for ease of use and 4.2 for customer service. ChoosingTherapy's hands-on review gives it 4 out of 5.
- Basic: $39 a month for a single provider, with no additional seats.
- Pro: $69 a month plus $39 per additional provider.
- Pro Plus: $79 a month plus $49 per additional provider.
Every tier includes unlimited clients and telehealth sessions, and there is a 30-day trial with no card required. Per-use fees are $0.25 per electronic claim, $0.10 per coverage check, $30 per provider for AI notes and $15 per provider for the Wiley Treatment Planner. Oasys verified these figures on 1 October 2026 and advises confirming them before signing.
What reviewers praise
- Telehealth designed in from the start rather than added in 2020.
- Live session tools such as whiteboards, games and therapy-specific activities, useful for play therapy, pediatric work and speech.
- Scheduling, notes, billing and video in one product, with tutorial videos.
- A $39 entry price with telehealth included.
- Support for speech, occupational and physical therapy workflows alongside mental health.
What reviewers criticize
- ChoosingTherapy calls it "not as technically polished as some competitors", with a "somewhat unintuitive design". Capterra reviewers describe calendar and availability setup as tedious, with no drag-and-drop rescheduling.
- There is no dedicated mobile app, only browser access.
- There is no e-prescribing, so a practice with a psychiatric prescriber needs a second system.
- Some reviewers report inconsistent insurance automation and claim rejections, and per-claim and per-check fees add up at volume.
- Support is mostly email, and some reviewers describe waiting days on a technical issue.
- It suits solo and small groups, and practices with layered supervision and admin structures outgrow it.
The deciding question
Oasys suggests looking at the share of sessions that are virtual. Above roughly 70 percent, the session tooling earns its place. Below about 30 percent, a practice is buying capability it will rarely use. In between, the post recommends testing with two clinicians for a fortnight. It lists TheraPlatform as a good fit for mostly virtual, child-focused, multi-discipline, solo or small-group practices, and a poor fit for mostly in-person practices, those needing e-prescribing or a real mobile app, and those past roughly fifteen clinicians.
Where Oasys comes in
The post says that past fifteen clinicians, practices in this category run into the same limits regardless of vendor: supervision rules that ignore credential status, coarse permissions, and no payroll modeling. It describes one mid-sized group practice spending about 20 hours a week of a billing manager's time converting EHR data into a payroll ledger. Oasys lists its own EHR at $80 per clinician per month with no add-ons, and says it models supervision per role, has role-based permissions and produces a revenue-split payroll ledger. It also advises asking any vendor how data would be exported in three years, since assessments, intake forms and future appointments are most often left behind.
