ElevenLabs agents can now follow set procedures
ElevenAgents gains triggered playbooks for scenarios like upsells and ticket resolution, run as fixed steps or a free-form flow.
ElevenLabs added Procedures to ElevenAgents, packaged playbooks that define how an agent should handle a given situation, similar to a standard operating procedure. Instructions load only when a matching trigger fires, and a procedure can run as a fixed, structured sequence of steps or as a free-form flow the agent adapts as the conversation goes. ElevenLabs cites use cases like improving upsell conversion and speeding up ticket resolution.
See the announcement for more, or the ElevenLabs page on this site.


ElevenLabs
AI audio platform for text to speech, voice cloning, and video dubbing across dozens of languages while preserving the original tone and emotion.
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