ElevenAgents: Conversation triage tickets: Added APIs for creating tickets about agent performance
By Steven Van ·
Conversation triage tickets: Added APIs for creating tickets about agent performance, creating manual follow-up tickets, listing tickets, assigning…
ElevenAgents has added a set of APIs for triaging agent conversations, plus a new realtime event for tracking context usage.
- Nine new endpoints let teams create tickets about agent performance, create manual follow-up tickets, list tickets and assignable workspace members, assign a ticket to a member, update a ticket's status or assignee, and add comments at the ticket level or on a specific conversation turn.
- Realtime clients can now receive a context_usage event after each completed agent turn, reporting the model in use, the prompt token count, and the model's context limit.
Both features are part of ElevenLabs's August 24 changelog.
ElevenLabs
AI audio platform for text to speech, voice cloning, and video dubbing across dozens of languages while preserving the original tone and emotion.
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