Chatbase agents take Shopify orders in WhatsApp, Messenger and Instagram

Chatbase launched in-chat ordering for agents on Shopify stores. A customer can pick a size and add to cart without leaving WhatsApp, Messenger or Instagram, then finish through a Shopify checkout link.

It runs on Chatbase's Shopify Actions. The agent shows products, updates the cart from messages like "Add the black one in medium", and creates the order. With online payment, the shopper gets a Shopify-hosted checkout link, and Shopify finalizes the order once they pay. Cash on delivery is also an option. On WhatsApp, with a WhatsApp Catalog connected, products arrive as native product cards, and the shopper sends a WhatsApp cart that Chatbase merges into the Shopify cart.

In Chatbase's demo, a shopper asks a WhatsApp agent for t-shirts and socks, adds one of each and places a $46 order.

Payment isn't taken inside the chat. The checkout link opens in the shopper's browser. A reply that triggers an Action costs twice the model's usual message credits. It's live for Shopify stores.