# Intercom updates Every Intercom update in one feed — release notes, features and changes, straight from the source. 37 updates - ## [Import your schedule from a spreadsheet]() Workforce Management now takes a CSV of up to 200 events across teammates, activity types and time zones, and syncs them to Google Calendar. 2026-10-29 - ## [Customer Portal Improvements]() Intercom's customer portal gains an Insights tab and shareable full-page tickets, but it needs a Help Center custom domain and isn't available with Fin on other helpdesks. 2026-10-29 - ## [Match your Messenger font to your brand]() Seven fonts are available for the web Messenger on the default brand, and it falls back to the system font if the chosen one fails to load. 2026-10-27 - ## [Flexible Snooze Options]() Admins can build snooze option lists per team in the Inbox, and teams without a list of their own fall back to the default. 2026-10-23 - ## [Follow Conversations and Tickets]() Followers get the same desktop, mobile and email alerts as the assignee, and a new Followed by filter collects everything in one view. 2026-10-21 - ## [Turn any Inbox search into a View in one click]() Saving an Inbox Search adds it to the sidebar as a View, and rolling date presets like "Last 30 days" keep it current. 2026-10-19 - ## [Macro Usage Analytics]() Macros settings in Intercom's Inbox now show usage by teammate, team and conversation, with bulk delete and CSV export. 2026-10-16 - ## [Route phone calls to the right teammate by skill]() Intercom's skill-based routing now covers phone calls on the Expert plan, ringing matching teammates first while the rest of the team stays in the queue. 2026-10-16 - ## [Search inside a Messenger conversation]() Customers can find text in an open Messenger chat, Fin's answers included, in the Classic web and Fullpage Messenger layouts. 2026-10-15 - ## [Plan your support team's staffing without the spreadsheet]() Workforce Management needs the Pro add-on, and Beta setups carry over, with default permissions taken from existing reporting settings. 2026-10-15 - ## [Dictate in the Inbox]() Teammates can speak for up to two minutes, with replies and notes appearing as editable text at the cursor. 2026-10-14 - ## [Text customers from the right brand, automatically]() Replies are tagged with the matching Brand, and Fin uses that Brand’s Help Center instead of the workspace default. 2026-10-13 - ## [Macro Admin Mode]() Teammates with permission to manage shared macros can now review, share or delete everyone’s personal macros in Macro settings. 2026-10-09 - ## [Send Shopify replacement orders to a new address]() Any teammate who can create replacements can use the option, but shipping to another country still requires Shopify. 2026-10-07 - ## [Fill in the blanks when you use a macro]() A short form collects reply details, with optional sections and a live preview, before the finished message reaches the composer. 2026-10-06 - ## [Merge duplicate users into one profile]() Teammates can merge a duplicate profile from the conversation sidebar with a preview first, gated by a new permission; developers get a Preview API. 2026-09-28 - ## [Choose bigger Tooltips that are easier to see and click]() Intercom Tooltips can now be set to Small, Medium, or Large, with Medium and Large meeting WCAG 2.2's 24×24px target size. 2026-09-28 - ## [Build the metric you need, across your full history]() Reports now supports custom metrics built by filtering or dividing built-in ones, available on contracted Intercom plans. 2026-09-23 - ## [See why an outbound call didn't connect]() Intercom's inbox now shows why an outbound call failed, from an invalid number to a carrier block, instead of a generic error. 2026-09-21 - ## [See who's viewing a conversation, now in Table view]() Teammate avatars now show on rows in Intercom's inbox Table view, so colleagues can spot who's already replying. 2026-09-17 - ## [Apply a macro when creating a ticket]() Intercom's New Inbox lets teammates pick a macro on the ticket-creation screen, so the message and follow-up actions land in one step. 2026-09-16 - ## [Read and copy code snippets more easily in conversations]() Intercom's Messenger and Inbox now show code in a scrollable, syntax-highlighted block with line numbers and a copy button. 2026-09-15 - ## [Connect Fin to your tools without building a connector from scratch]() Intercom's Fin can now connect to Stripe, Shopify and Statuspage via ready-made data connector templates instead of a custom build. 2026-09-11 - ## [Track data connector health over time]() The Health tab now charts HTTP status codes over time next to the latency chart, so a fix can be confirmed instead of guessed at. 2026-09-10 - ## [Export a saved View exactly as you see it]() Exports keep the View's columns, sort order and conversation links, downloading instantly up to 25,000 cells or by email above that. 2026-09-10 - ## [See how long tickets spend with every team that touches them]() A new Ticket assignments dataset and Sankey chart, available on Intercom's VBP plans, show every team a ticket passed through. 2026-09-08 - ## [Fin can now query your Snowflake data warehouse]() Fin connects to a Snowflake MCP server inside your own account, respecting your existing roles and row-level access policies. 2026-09-08 - ## [Set more complex Series live, reliably]() Complex Series — those with many steps, rules, and email messages — could sometimes fail to go live with an error, even when the Series was correctly… 2026-09-03 - ## [Keep your integrations in sync with translated replies]() Until now, when Intercom translated a teammate's reply, your integration had no way to know — it had to poll the API to catch up. 2026-09-02 - ## [Configurable Unsnooze Controls]() Internal notes and assignment changes no longer have to wake a snoozed conversation. 2026-09-01 [Open Intercom updates on Creators Toolbox]() --- Canonical source: https://creatorstoolbox.com/updates/intercom