# Identify more in-store customers with POS

By Steven Van · 2026-10-28

Shopify POS v11.17 links digital-receipt purchases to customer profiles for shoppers known from other Shopify Payments stores.

Shopify POS can now recognize eligible in-store shoppers who have previously checked out at a store powered by Shopify Payments, without staff asking for contact details at the register. [Shopify](<https://creatorstoolbox.com/tools/shopify>) describes that network as hundreds of millions of buyers, and the change is covered in its [changelog entry](<https://changelog.shopify.com/posts/identify-more-in-store-customers-with-pos>).

## How it works

When a buyer chooses a digital receipt, sent to the Shop app, by email or by text, the purchase is connected to a customer profile and saved to the merchant's customer list. Buyers can pick a digital receipt and share their details with the merchant in one tap.

Shopify says a larger customer list gives merchants a foundation to market to those customers (if they have opted in to marketing), personalize their experience and give them a reason to return.

## Requirements

- Version 11.17 of the POS app.

- Shopify Payments for POS, with Shopify Network Intelligence enabled in the settings in admin.

- If there is a buyer-facing display, Customer View must be running v11.17 or later. No other action is required.

- If there is no buyer-facing display, customer receipt selection must be enabled in the Shopify admin.

![Shopify](<https://www.google.com/s2/favicons?domain=shopify.com&sz=128>)

Shopify

Build and run an online store — e-commerce platform with themes, payments, inventory, and AI tools for creators selling products.

[View Shopify →](<https://creatorstoolbox.com/tools/shopify>)

Sources

[Original source](<https://changelog.shopify.com/posts/identify-more-in-store-customers-with-pos>)

[Read Identify more in-store customers with POS on Creators Toolbox](<https://creatorstoolbox.com/blog/shopify-identify-more-in-store-customers-with-pos>)

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Canonical source: https://creatorstoolbox.com/blog/shopify-identify-more-in-store-customers-with-pos