# Your hold music now plays on mid-call holds

By Steven Van · 2026-08-19

Until now, your hold audio only played to callers waiting in a queue.

[**Intercom**](<https://creatorstoolbox.com/tools/intercom>) announced [**Your hold music now plays on mid-call holds**](<https://www.intercom.com/changes>) on August 19, 2026.

## What changed

Until now, your hold audio only played to callers waiting in a queue. When a teammate put a caller on hold mid-call, they heard generic stock music instead. Now mid-call holds play your own audio: the same track callers hear in the queue by default, or a separate one you upload just for mid-call holds — so you can play an apology or an on-hold message instead of queue music. Find it in Settings &gt; Phone Calls, under In-call hold music. Learn more New Inbox

[![](<https://downloads.intercomcdn.com/i/o/tx2p130c/2616172351/117e9f2297e92aec29aaedbacb35/restrict-cherry-picking-changelog-asset.jpg?expires=1788363900&signature=d8f292a5dc20600942b1b475f26b8d3fa63198e57b033e8ac38e4f3c7eac25b9&req=diYmEMh5n4JaWPMW1HO4zSk9eDu6Flb3Co3vAb95zMF8GxvElxmMXX6LtQuR%0ApP9m5jQ%3D%0A>)](<https://www.intercom.com/changes>)

![Intercom](<https://www.google.com/s2/favicons?domain=intercom.com&sz=256>)

Intercom

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[View Intercom →](<https://creatorstoolbox.com/tools/intercom>)

Sources

[Original source](<https://www.intercom.com/changes>)

[Read Your hold music now plays on mid-call holds on Creators Toolbox](<https://creatorstoolbox.com/blog/intercom-your-hold-music-now-plays-on-mid-call-holds>)

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