# Plan your support team's staffing without the spreadsheet

By Steven Van · 2026-10-15

Forecast volume, build schedules and see where you're short-staffed, all inside Intercom. Workforce Management is now available with the Pro add-on.

Intercom · October 15, 2026

Forecast volume, build schedules and see where you're short-staffed, all inside Intercom. Workforce Management is now available with the Pro add-on. It's built for support leads who plan staffing in a spreadsheet today; Forecast the work that reaches your team Build schedules once and reuse them Required vs. scheduled teammates shows where you're short Learn how the day went with Team Performance If you used Workforce Management during the Beta, everything you’ve set up is still there - you’ll need the Pro add-on to keep using it. Default permissions align with your existing settings Reporting access = default access to Workforce Can manage permissions = can manage Workforce Management Permissions can be updated by admins per teammate here. Learn more New New feature Messenger

[Read the original release note →](<https://www.intercom.com/changes>)

[Read Plan your support team's staffing without the spreadsheet on Creators Toolbox](<https://creatorstoolbox.com/blog/intercom-plan-your-support-team-s-staffing-without-the-spreadsheet>)

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