# Configurable Unsnooze Controls

By Steven Van · 2026-09-01

Internal notes and assignment changes no longer have to wake a snoozed conversation.

[**Intercom**](<https://creatorstoolbox.com/tools/intercom>) announced [**Configurable Unsnooze Controls**](<https://www.intercom.com/changes>) on September 1, 2026.

## What changed

Internal notes and assignment changes no longer have to wake a snoozed conversation. Turn on two new settings to keep it snoozed until a customer replies, the timer ends, or you reopen it yourself. We've also moved the existing back-office ticket setting to sit alongside them, so all your unsnooze controls now live in one place. New Security & Settings

[![](<https://downloads.intercomcdn.com/i/o/tx2p130c/2643637352/69e03da68286973adaf713e530bd/CleanShot+2026-09-01+at+09_57_05%402x.png?expires=1788255000&signature=dd2ab34c964cdb4792d9647ed86d1dd0a96124cbf9d2c906a610b01b0422e865&req=diYjFc99moJaW%2FMW1HO4zesXn2CmD6S%2BPFNA1nHXouO1gmEm3%2BaKC73X%2B7gO%0AOwQEzGk%3D%0A>)](<https://www.intercom.com/changes>)

![Intercom](<https://www.google.com/s2/favicons?domain=intercom.com&sz=256>)

Intercom

Customer messaging platform — live chat, helpdesk, product tours, and AI-powered support in one place.

[View Intercom →](<https://creatorstoolbox.com/tools/intercom>)

Sources

[Original source](<https://www.intercom.com/changes>)

[Read Configurable Unsnooze Controls on Creators Toolbox](<https://creatorstoolbox.com/blog/intercom-configurable-unsnooze-controls>)

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Canonical source: https://creatorstoolbox.com/blog/intercom-configurable-unsnooze-controls