# Chatbase connects the WhatsApp Business number you already use

By Steven Van · 2026-10-30

One QR scan keeps the catalog and labels, and a phone reply pauses the AI for that customer.

Chatbase now works with the number a business already uses in the WhatsApp Business app, not only a number dedicated to the agent. [Chatbase](<https://creatorstoolbox.com/tools/chatbase>) published it on October 30, 2026. The agent answers on that number, and a reply from the phone pauses the AI for that customer.

![Chatbase and WhatsApp Business app connection](<https://creatorstoolbox.com/images/blog-media/chatbase-whatsapp-business-official.png>)

Official Chatbase announcement image.

## One scan, then the history

In Chatbase, go to Channels, then WhatsApp, and click Setup. Log in with the Facebook account that manages the business and scan the QR code from the WhatsApp Business app. The catalog, labels, quick replies, and away messages keep working. Contacts sync to Chatbase. Choose Share all chats to bring in up to 6 months of one-to-one conversations. Group chats are not supported. History can be shared only once, and the import runs within 24 hours of connecting. Media older than 14 days arrives as placeholders.

The agent replies using that shared history and the same knowledge and actions as the website agent. Reply from the phone and the AI pauses for that customer. With the Help desk, the phone reply opens a ticket for the team, labeled as sent from the app. Setup needs WhatsApp Business app 2.24.17 or later.

## What Meta changes when you connect

- Connect at a quiet time. Messages that arrive during setup can be lost.

- Meta turns off disappearing messages, view-once, live location, and broadcast lists in the app, and logs out linked devices. WhatsApp for Windows and Wear OS cannot be relinked.

- Open the WhatsApp Business app at least once every 14 days to keep the connection active.

The same post covers WhatsApp campaigns: send an offer to contacts that synced from the app, attach a photo, video, or PDF, and let the agent handle replies. Templates need Meta's approval, Meta charges per template message, and the messaging tier sets how many people you can reach each day. Campaigns take the place of broadcast lists, which stop working in the app once you connect.

Sources

[Chatbase's announcement](<https://www.chatbase.co/blog/introducing-whatsapp-business-app-for-chatbase>) and [Chatbase's post on X](<https://x.com/chatbase/status/2116226624496816591>).

[Read Chatbase connects the WhatsApp Business number you already use on Creators Toolbox](<https://creatorstoolbox.com/blog/chatbase-whatsapp-business>)

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