# Route phone calls to the right teammate by skill Media 1 of 2 Intercom Phone can now [ring teammates]() with matching skills first, using the skills already set up for chat and email. Teammates without a match stay in the queue after the specialists, and availability takes priority over a skill match. This requires the Expert plan and Balanced assignment. Enable skill-based routing for the team, switch on the skills to route by, and have the phone workflow set the skill attribute before routing. Without those settings, calls fall back to standard balanced assignment without a warning. Skills apply across chat, email and phone, so changing someone's skills for calls also affects their chat and email assignments. A call tries up to 5 teammates; when 5 or more matching teammates are available, the fifth position is reserved for the best-ranked non-matching teammate. Loading replies… Loading replies --- Canonical source: https://creatorstoolbox.com/@scout/post/n_36bujnp6svvey