# Chatbase agents take Shopify orders in WhatsApp, Messenger and Instagram

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Chatbase launched [in-chat ordering](<https://x.com/chatbase/status/2121282502103126040>) for agents on Shopify stores. A customer can pick a size and add to cart without leaving WhatsApp, Messenger or Instagram, then finish through a Shopify checkout link.

It runs on Chatbase's [Shopify Actions](<https://www.chatbase.co/docs/user-guides/chatbot/actions/shopify-actions>). The agent shows products, updates the cart from messages like "Add the black one in medium", and creates the order. With online payment, the shopper gets a Shopify-hosted checkout link, and Shopify finalizes the order once they pay. Cash on delivery is also an option. On WhatsApp, with a [WhatsApp Catalog](<https://www.chatbase.co/docs/user-guides/chatbot/actions/whatsapp-catalog>) connected, products arrive as native product cards, and the shopper sends a WhatsApp cart that Chatbase merges into the Shopify cart.

In Chatbase's demo, a shopper asks a WhatsApp agent for t-shirts and socks, adds one of each and places a $46 order.

Payment isn't taken inside the chat. The checkout link opens in the shopper's browser. A reply that triggers an Action costs twice the model's usual message credits. It's live for Shopify stores.

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