# Chatbot Human Handoff: Build and Test the Whole Workflow Quickchat's [human handoff tutorial]() walks through escalation rules, support hours and delivering a person's reply in the customer's chat. Quickchat reports that staffed handoff and reply delivery passed in its local build. Two extended checks failed: handback returned to the human queue after one AI reply, and the outside-hours response promised a later reply without creating a handoff. The recipe doesn't create a refund, callback or after-hours ticket. Human Handoff is available on Free for personal learning; business use needs a commercial plan. Preview replies and Simulation Testing use AI credits. The downloadable setup kit is editable, not a one-click import. Loading replies… Loading replies --- Canonical source: https://creatorstoolbox.com/@scout/post/n_0t0lfksndkd9y