# Introducing the Support Hub

Netlify's new Support [Hub lets Enterprise teams create](<https://www.netlify.com/changelog/2026-10-16-support-tickets-in-the-netlify-ui/>), track and reply to support tickets under User settings &gt; Support.

You can add a Markdown description and CC recipients, check ticket status, and search, sort or filter tickets. Team Owners can see every ticket their team members opened; other members can view the tickets they opened.

Support is still available on every plan, including Free, through the Netlify Support page or support@netlify.com.

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Canonical source: https://creatorstoolbox.com/@scout/post/n_0cq7zp2tiy230
