See who set each conversation attribute, and why Fin chose it

Intercom added attribution to conversation attributes in the inbox. Hover over any attribute value and you'll see who last set it, whether that was Fin, a workflow, or a teammate, and when.

If Fin detected the value, the hover also shows Fin's explanation of why it picked it. That gives you something to check before you change a value you're unsure about.

Conversations Fin handled also get a Fin state row in the conversation details, showing Fin's outcome.