Customer Portal Improvements

Intercom's customer portal now opens tickets and conversations on full-page screens where customers can read, reply, and share a link. Existing ticket links still work.

Search covers customer-visible messages and replies. A new Insights tab shows company support volume, requestors, and AI topics. Teammates control who can see it; the topics breakdown requires a Pro plan.

The portal requires a Help Center custom domain, Cookie Forwarding, and Identity Verification. Customers need an email address, a company, and at least one ticket associated with that company. It isn't available with Fin on other helpdesks, such as Salesforce or Freshdesk.