Never miss a call in a background tab

Intercom added background-tab alerts for incoming phone calls in the Inbox, so a ringing call is harder to miss when you're working in another tab.

While a call rings in a background Inbox tab, the tab title flashes "Incoming call." If you turn on Background alerts, you also get a desktop notification, and clicking it brings the Inbox forward with the call still ringing. The ringing card now shows the name of the line that was called, like Support or Sales, instead of only a number. That includes inbound-only lines. You can also collapse the ringing card to keep your current conversation in view.

To set it up, click your avatar in the Inbox, choose Phone, and turn on Background alerts. Your browser will ask you to allow notifications for Intercom. If alerts don't show up, reload the Inbox once and check that browser permission.

If you keep the Inbox open in several tabs, a call can ring in all of them, but the pop-up only appears in the tab you're viewing. Intercom suggests keeping a single Inbox tab open while you're on shift. Closing the tab or switching to Away during the countdown counts as a decline.