Find stale macros and read the conversations behind them

Intercom added a way to find stale macros and see where they're actually used. In Settings > Macros > Usage, you can open a macro's insertions to read recent conversations that used it in a side panel, and check the macro's text in the Content tab.

A new Type column, plus Type and Last used filters, help you spot candidates for cleanup. For example, you can filter to macros not used in 90 days or never used. Admins who can manage macros can also delete teammates' personal macros in bulk.

Export table emails you a CSV of the filtered table as you see it, including each macro's content, owner, visibility, teams, and availability. Exporting requires both the Export CSV and Manage macros permissions.