Follow Conversations and Tickets

You can now follow an Intercom conversation or ticket without being assigned to it. Open its details panel and click Follow in the Followers section.

Followers get the same reply and note notifications as the assignee, controlled by the “Activity in anything assigned to you or that you follow” setting. A disabled desktop, mobile or email channel won't send follower notifications.

The new Followed by filter in Search and Views collects what you follow. Conversations can have up to 100 followers, and followers carry over when conversations are merged.