Devin in Pylon: Driving faster Median Time To Fix

Support teams can start Devin investigations directly from Pylon tickets, then hand engineers the linked session with the first pass of work already done.

Devin can investigate logs, reproduce bugs, and open a PR with a proposed fix. Support follows progress in Pylon, engineers can take over the session, and updates sync both ways. Teams can also use it to answer codebase questions, generate screenshots and video demos, or scope small feature requests.

The announcement offered new Devin customers on Pylon $15,000 in Devin credits, with setup help and claims handled through their Pylon account team.